1. Sizing, Measurements, and Fit:
- Where can I find information about sizing, measurements, and fit for your products?
- All details regarding sizing, measurements, and fit are available in the product description underneath each product on our website.
- How long does it take to receive my order?
- All orders are processed and shipped within 2-5 days. For US orders, shipping typically takes between 6-12 business days from the time the order is dispatched from our warehouse.
- What is the return policy?
- You have 30 days from the day you receive your item(s) to initiate a return for a credit. We also offer exchanges if the desired quantities, sizes, or colors are available.
- Are there any conditions for returning items?
- All items being returned must be unworn, unwashed, and in their original condition with all tags attached. Please note that all sale items are final sale, and clearance items cannot be returned.
- Can I cancel my order and get a refund?
- Once an order has been placed, we cannot cancel it and provide a refund to your credit card or PayPal. The only option is to receive store credit. Please double-check your order before submitting it to avoid any accidental multiple orders.
- How do I initiate a return?
- To initiate a return, please visit our Return Portal and follow the provided instructions.
4. Contact Information:
- How can I contact customer support for further assistance?
- For additional questions or assistance, you can DM us on Instagram or Facebook. Alternatively, you can email us at Info@bbabyb.com.
5. Lost or Stolen Packages:
- What happens if my package is lost or stolen?
- Bump, Baby and Beyond is not responsible for lost or stolen packages. We recommend keeping a close eye on your tracking information and reaching out to the shipping carrier for further assistance in such cases.